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Support

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Support

My Account

New members will have to register an account to get benefits. Please follow these steps to register:

  1. Please go to the “My Account” Page
  2. Then go to the “Register” page and fill out the form.
  3. After the registration you’ll get the confirmation email in your mailbox. If you don’t see any in your inbox, please check your junk mailbox.
  4. Click the link in your confirmation email and you’re ready to login!
After register and login
  1. Please go to the “My Account” page.
  2. Click on the “Manage Account” tab.
  3. You can change your avatar, reset your password, and edit your personal information on the “Manage Account” page.
After register and login
  1. Please go to the “My Account” page.
  2. Click on the “Manage Account” tab.
  3. You can edit your billing and shipping addresses on the “Manage Account” page

Yes, please follow these steps to delete your account:

  1. You can request account deletion by going to the “Request Account Deletion” page and fill out the form.
  2. After we receive your request, your account will be safely deleted within 24 hours.

Online Courses

After register and login
  1. Please go to the “Online Courses” page and choose the course you’d like to enroll.
  2. On the “Course” page, please click “Enroll Now”.

Shop

After placing an order, you will receive an email that includes links for your download. If you don’t receive the email, please check your spam folder. You can also access your downloadable contents on the “Download” page.

Unlimited! There is no limit to the number of times you can download the digital product plus the download links don’t expire. But please note that redistribution or resale of our digital products are against our terms and conditions and can lead to legal action.

We provide our downloadable goods in .zip files then we recommend using your laptop or desktop to download. Downloading on mobile may require an app to work so we don’t necessarily recommend it.

We currently ship to the USA, Canada, UK, EU, SEA, Japan, China, Australia, and New Zealand. We provide free shipping in Thailand but the other shipping cost depends on the destination country.

We offer FedEX for international shipping and Kerry Express for Shipping within Thailand.

We accept MasterCard, Visa, American Express, PayPal, and JCB Discover. For Thai clients, we accept PromptPay and direct bank transfers.

Shipping time according to the delivery method chosen by you and the destination country. Usually, it takes 5 days to a month to arrive at the destination.

Shipping time according to the delivery method chosen by you and the destination country. Usually, it takes 5-14 days to arrive at the destination.

You can track your order status on the “Orders” page. We’ll provide tracking numbers and a link to track your package.

If you don’t receive your order within 14 days after shipping, please contact us via email at [email protected], and don’t forget to inform your order numbers.

If you are experiencing any issues with your purchase, please try contacting us first. We will try our best to support and help you with the problems.

In the case that you’re not satisfied with our services and products, we allow the return and refund request of all physical items within 14 days from the date on which you received the goods. For digital products and online courses, you can only request a refund within 14 days from the date you’ve made the payment.

You can go to the Return/Refund page and fill out the form to request your return and refund.

If you have further questions, please learn more about our Return and Refund Policy.

We are based in Bangkok, Thailand.

MiMi Family

Choosing the level is up to your decision! You can start with the Pudding level to join our family first. Every level comes with one free Clip Studio Paint Basic course and a Discord community. You can join our first level just for 1 dollar! If you like our courses, services, and the community and would love to step a bit further in learning digital art, then you can upgrade at any time.

Candy is ideal for collectors or supporters who would like to support me. You’ll get the Full HD illustration and PSD/CLIP file from me every month. Plus, you have the right to vote the monthly poll to choose the drawing theme of each month.

If you’d love to improve your art skills, I recommend registering for the Cupcake level. In this tier, you’ll get everything you need to boost your art skills.

And if you need my personal advice on your art or paint-over feedback, I recommend the Rainbow Cake level. Members in this tier can also have a private Q&A live stream group with me.

Every reward can be claimed on the “Member Page”. You can download the previous rewards in the “Download” section. Members-only content will appear after registration and login.

After the next payment date, you will lose access to the benefits at your level, such as file downloading, poll voting, and so on.  You can still access the course in which you have already enrolled.

For now, we accept only Paypal. We plan to provide more payment gateway choices in the future.

We provide a 14-day money-back guarantee for every paid membership level. You may request a refund within 14 days if you decide not to use the membership. To request a refund, please visit  “Return and Refund” page at any time.

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