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Support

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Support

My Account

New members will have to register an account to get benefits. Please follow these steps to register:

  1. Please go to the “My Account” Page
  2. Then go to the “Register” page and fill out the form.
  3. After the registration, the page will redirect you to the “My Account” page automatically.
After register and login

Please simply go to the “Member Dashboard” page. The benefits of MiMi Family, such as secret content, downloads, and so on, are available on that page.

After register and login
  1. Please go to the “My Account” page.
  2. Click on the “Manage Account” tab.
  3. You can change your avatar, reset your password, and edit your personal information on the “Manage Account” page.
After register and login
  1. Please go to the “My Account” page.
  2. Click on the “Manage Account” tab.
  3. You can edit your billing and shipping addresses on the “Manage Account” page

Yes, please follow these steps to delete your account:

  1. You can request account deletion by going to the Request Account Deletion page and fill out the form.
  2. After we receive your request, your account will be safely deleted within 24 hours.

Online Courses

After register and login
  1. Please go to the “Online Courses” page and choose the course you’d like to enroll.
  2. On the “Course” page, please click “Enroll Now”.

Shop

After placing an order, you will receive an email that includes links for your download. If you don’t receive the email, please check your spam folder. You can also access your downloadable contents on the “Download” page.

Unlimited! There is no limit to the number of times you can download the digital product plus the download links don’t expire. But please note that redistribution or resale of our digital products are against our terms and conditions and can lead to legal action.

We provide our downloadable goods in .zip files then we recommend using your laptop or desktop to download. Downloading on mobile may require an app to work so we don’t necessarily recommend it.

We currently ship to the USA, Canada, UK, EU, SEA, Japan, China, Australia, and New Zealand. We provide free shipping in Thailand but the other shipping cost depends on the destination country.

Please go to the “Shop” page and switch the currency from the right side bar menu as follow.

We offer USPS for international shipping and Kerry Express for Shipping within Thailand.

We accept MasterCard, Visa, American Express, PayPal, and JCB Discover. For Thai clients, we accept PromptPay and direct bank transfers.

Your orders will be shipped within 1-3 business days after the payment completed.

Shipping time according to the delivery method chosen by you and the destination country. Usually, it takes 5-14 days to arrive at the destination.

You can track your order status on the “Orders” page. We’ll provide tracking numbers and a link to track your package.

If you don’t receive your order within 14 days after shipping, please contact us via email at [email protected], and don’t forget to inform your order numbers.

If you are experiencing any issues with your purchase, please try contacting us first. We will try our best to support and help you with the problems.

In the case that you’re not satisfied with our services and products, we allow the return and refund request of all physical items within 14 days from the date on which you received the goods. For digital products and online courses, you can only request a refund within 14 days from the date you’ve made the payment.

You can go to the Return/Refund page and fill out the form to request your return and refund.

If you have further questions, please learn more about our Return and Refund Policy.

We are based in Bangkok, Thailand.

Mi Coin

Mi Coin is a money currency using on lunarmimi.net. You can use Mi Coin for special items, courses, and discounts in our shop.

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