For the physical products, we accept the return requests within 4 weeks after you receive the orders. The digital products and online courses can not be returned and only be refunded within 14 days after the purchasing status is “completed“. Please learn more about our Return and Refund Policy. or contact LUNAR* if you need any help.
Return and Refund Request
and Online Courses
MiMi Family Membership
MiMi Family has 14-Day No Questions Asked Money Back Guarantee. Just submit this form and you will get a refund automatically. We'll manage the refund process within 24 hours. If you paid via Paypal, there will be an email from PayPal letting you know of the refund and you can check your PayPal account to see the status.